Applications Technician - Demos & Tech Support

Wallace Hind Talent Solutions; Letchworth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days leave

Pension (5%)

Private healthcare

Life assurance

Training

Job summary

Wallace Hind Selection in Letchworth Garden City is seeking an Applications Technician to showcase our cutting‑edge equipment and support the sales process through demonstrations and technical guidance.

You will collaborate with Sales Account Managers and Customer Relationship Executives to drive upgrades, maintain the demonstration suite, and deliver training and support to customers and colleagues. This is an office-based role with ample training and development opportunities.

Qualifications

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

Responsibilities

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

Job description

Wallace Hind Selection in Letchworth Garden City is seeking an Applications Technician to showcase our cutting‑edge equipment and support the sales process through demonstrations and technical guidance.

You will collaborate with Sales Account Managers and Customer Relationship Executives to drive upgrades, maintain the demonstration suite, and deliver training and support to customers and colleagues. This is an office-based role with ample training and development opportunities.