Applications Technician: Demo & Sales Support Pro

Wallace Hind Selection; Biggleswade; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Company pension

Private healthcare

Life assurance

Extensive training

Job summary

Wallace Hind Selection is seeking an Applications Technician to showcase equipment, support the sales process and maintain the demonstration suite. You will conduct product demonstrations, provide technical support to customers and the sales team, and contribute to successful customer experiences.

This office-based role in Letchworth Garden City offers a basic salary of £27,000–£33,000, 25 days leave, pension, private healthcare, life assurance and extensive training.

Qualifications

• Strong technical knowledge and ability to troubleshoot equipment settings.
• Effective presentation skills for engaging customers.
• Experience supporting sales teams and customers alike.
• Ability to set up and run product demonstrations (in person and online).

Responsibilities

• Plan, set up and deliver machine and software demonstrations (in person and online).
• Collaborate with Sales Account Managers to demonstrate equipment and applications to customers to drive machine sales.
• Work with Customer Relationship Executives to showcase products and software, aiming to sell upgrades and additional tooling.
• Handle administration after demos, including documenting details and tidying the demo suite.
• Conduct test demos for new and existing customers.
• Maintain the demonstration suite to ensure it is clean, smart, presentable and fully operational.
• Keep software suites updated for optimal functionality.
• Provide technical assistance to customers by phone on selection, material setting and application queries.
• Deliver training and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions and open days, setting up and demonstrating equipment.

Skills

Technical knowledge

Presentations

Customer support

Demo setup

Job description

Wallace Hind Selection is seeking an Applications Technician to showcase equipment, support the sales process and maintain the demonstration suite. You will conduct product demonstrations, provide technical support to customers and the sales team, and contribute to successful customer experiences.

This office-based role in Letchworth Garden City offers a basic salary of £27,000–£33,000, 25 days leave, pension, private healthcare, life assurance and extensive training.