Applications Technician & Demonstrations Specialist

Wallace Hind Selection; Bishop's Stortford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Company pension (5% matched)

Private healthcare (employee & family)

Life assurance

Extensive training

Job summary

Wallace Hind Selection is seeking an Applications Technician to support the sales process with demonstrations and technical guidance. You will run machine and software demos and maintain the demonstration suite to ensure accurate technical information for customers.

Ideal candidates are proactive, detail-oriented, and possess strong presentation and problem-solving skills, with the ability to adapt to a busy engineering environment.

Qualifications

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks as needed.

Responsibilities

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

Skills

Demonstration skills

Organisational skills

Technical troubleshooting

Presentation skills

Flexibility

Job description

Wallace Hind Selection is seeking an Applications Technician to support the sales process with demonstrations and technical guidance. You will run machine and software demos and maintain the demonstration suite to ensure accurate technical information for customers.

Ideal candidates are proactive, detail-oriented, and possess strong presentation and problem-solving skills, with the ability to adapt to a busy engineering environment.