Apple Mac Support Specialist - Office-Based in London

Apache Associates; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider based in London is seeking a MAC Support Specialist to deliver exceptional support for macOS and iOS devices. The role requires proven experience in Apple environments, excellent communication skills, and a commitment to outstanding customer service in a fast-paced setting. This position is fully office-based in Central London and offers a collaborative team culture with competitive salary and development support.

Benefits

Collaborative team culture

Professional development support

Competitive salary package

Qualifications

• Proven experience in supporting Apple environments in IT support or service settings.
• Excellent communication and client-facing skills to explain technical issues.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Provide 1st and 2nd line support for macOS and iOS devices.
• Manage and maintain devices using MDM tools.
• Diagnose and resolve hardware and software issues professionally.
• Support system deployments and upgrades in mixed environments.
• Deliver outstanding customer service both remotely and onsite.

Skills

Apple environments support

Technical communication skills

Client-facing skills

Independently manage priorities

Education

Apple certifications (ACSP, ACiT)

Tools

Mobile Device Management (MDM) tools

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Job description

A leading IT solutions provider based in London is seeking a MAC Support Specialist to deliver exceptional support for macOS and iOS devices. The role requires proven experience in Apple environments, excellent communication skills, and a commitment to outstanding customer service in a fast-paced setting. This position is fully office-based in Central London and offers a collaborative team culture with competitive salary and development support.