Mac IT Support Engineer – Onsite, London

MFK Recruitment; City Of London; Vor Ort; GBP 35.000 - 40.000; Vollzeit

Zusammenfassung

MFK Recruitment is seeking an IT Support Engineer with Mac experience to join a private business operating within the art sector, based in Vauxhall, London. The role focuses on Apple device support to keep colleagues productive and technology running smoothly.

95% Mac, 5% Windows; onsite five days a week with no travel. You will work with the Head of IT and IT team, providing hands-on Mac support, device setup, onboarding/offboarding, and issue resolution.

Qualifikationen

• At least 12 months of hands-on experience supporting Macs in a professional IT support role.
• Practical knowledge of macOS and Apple hardware, with confidence investigating common user, software and device issues.
• Experience installing applications, configuring equipment and troubleshooting printers and peripherals.
• An understanding of user accounts, permissions and basic networking, including Wi‑Fi and connectivity troubleshooting.
• Clear communication skills and the ability to explain technical issues to colleagues with different levels of IT knowledge.
• Good organisation and attention to detail, with the ability to prioritise requests and follow them through to resolution.
• Experience with Mac device management tools, basic Windows support or supporting creative applications would be useful, but is not essential.

Aufgaben

• Provide friendly, responsive support in person and through the IT team's support channels, keeping colleagues updated until their requests are resolved.
• Diagnose macOS and Apple hardware faults, including performance issues, application errors and problems with displays or peripherals.
• Set up and configure Macs, install approved software and apply updates in line with the business's IT procedures.
• Install and troubleshoot printers, scanners and other everyday workplace equipment.
• Support onboarding and offboarding, preparing devices, arranging appropriate account access and recovering equipment.
• Investigate basic Wi‑Fi, network connectivity and access issues, alongside routine support for the smaller Windows estate.
• Record requests, troubleshooting steps and resolutions, maintaining accurate equipment records and useful support documentation.
• Escalate more complex faults to the infrastructure team with clear notes on the symptoms, business impact and checks already completed.

Kenntnisse

Mac support

macOS

Apple hardware

Communication

Organisation

Problem solving

Tools

Mac device management tools

Jobbeschreibung

MFK Recruitment is seeking an IT Support Engineer with Mac experience to join a private business operating within the art sector, based in Vauxhall, London. The role focuses on Apple device support to keep colleagues productive and technology running smoothly.

95% Mac, 5% Windows; onsite five days a week with no travel. You will work with the Head of IT and IT team, providing hands-on Mac support, device setup, onboarding/offboarding, and issue resolution.