Onsite IT Support Specialist - Mac/Windows & AV

Acora - IT, Cyber & AI; Southampton; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Private Medical

Pension

25 days annual leave

Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Job summary

A leading IT services provider in Southampton seeks a Desktop Support Analyst to deliver high‑quality technical support and ensure exceptional customer satisfaction. Responsibilities include responding to IT tickets, supporting Microsoft applications, and maintaining meeting room technology. The ideal candidate has strong communication skills and full rights to work in the UK. This full-time role offers competitive benefits and a supportive work environment.

Qualifications

• Must have full rights to work in the UK.

Responsibilities

• Deliver high‑quality technical support ensuring exceptional customer satisfaction.
• Receive and respond to incoming tickets from remote IT teams.
• Provide expert support for Microsoft Office Suite and other applications.
• Maintain and troubleshoot meeting room technology.
• Provide IT support for customer conferences and events.

Skills

Microsoft Windows Operating Systems

Microsoft Office, 365 and other associated applications

Building of hardware

Excellent communication and customer service skills

Job description

A leading IT services provider in Southampton seeks a Desktop Support Analyst to deliver high‑quality technical support and ensure exceptional customer satisfaction. Responsibilities include responding to IT tickets, supporting Microsoft applications, and maintaining meeting room technology. The ideal candidate has strong communication skills and full rights to work in the UK. This full-time role offers competitive benefits and a supportive work environment.