Remote macOS Support Engineer

The Elitejob; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Work-from-home flexibility

Health, dental, and vision insurance

Employee discounts on Apple products

Career growth opportunities

Job summary

A leading technology company is seeking a Mac OS X Help Desk Engineer for a fully remote position. Responsibilities include providing technical support for macOS users, diagnosing technical issues, and collaborating with internal teams. Ideal candidates will have significant expertise in macOS and strong troubleshooting skills along with a customer service focus. This role offers competitive salary, performance-based bonuses, and flexible working hours.

Qualifications

• 2+ years of experience in a technical support or help desk role, preferably supporting macOS.
• Apple certifications such as Apple Certified Support Professional (ACSP) are a plus but not required.
• Experience working in a remote IT support environment is a plus.

Responsibilities

• Provide technical support for Mac OS X users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues on macOS systems.
• Document support requests and solutions in the company's help desk system.

Skills

macOS expertise

troubleshooting skills

remote desktop support tools

communication skills

basic networking principles

Tools

Apple software

Job description

A leading technology company is seeking a Mac OS X Help Desk Engineer for a fully remote position. Responsibilities include providing technical support for macOS users, diagnosing technical issues, and collaborating with internal teams. Ideal candidates will have significant expertise in macOS and strong troubleshooting skills along with a customer service focus. This role offers competitive salary, performance-based bonuses, and flexible working hours.