MAC Support Specialist

Apache Associates; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider based in London is seeking a MAC Support Specialist to deliver exceptional support for macOS and iOS devices. The role requires proven experience in Apple environments, excellent communication skills, and a commitment to outstanding customer service in a fast-paced setting. This position is fully office-based in Central London and offers a collaborative team culture with competitive salary and development support.

Benefits

Collaborative team culture

Professional development support

Competitive salary package

Qualifications

• Proven experience in supporting Apple environments in IT support or service settings.
• Excellent communication and client-facing skills to explain technical issues.
• Comfortable working independently and managing multiple priorities.

Responsibilities

• Provide 1st and 2nd line support for macOS and iOS devices.
• Manage and maintain devices using MDM tools.
• Diagnose and resolve hardware and software issues professionally.
• Support system deployments and upgrades in mixed environments.
• Deliver outstanding customer service both remotely and onsite.

Skills

Apple environments support

Technical communication skills

Client-facing skills

Independently manage priorities

Education

Apple certifications (ACSP, ACiT)

Tools

Mobile Device Management (MDM) tools

Jamf

Addigy

Kandji

Mosyle

Job description

AreyouanexperiencedMACSupportSpecialistwhothrivesinafast-paced,client-focusedITservicesenvironment?Ourclient—aleadingITsolutionsandmanagedservicesproviderbasedinLondon—isseekingatalentedApplespecialisttodeliverexceptionalsupporttotheirdiverseportfolioofclients.

KeyResponsibilities

• Provide1stand2ndlinesupportformacOSandiOSdevicesacrossmultipleclientenvironments.
• Manage,configure,andmaintaindevicesusingMobileDeviceManagement(MDM)toolssuchasJamf,Addigy,Kandji,orMosyle.
• Diagnoseandresolvehardware,software,andnetworkingissuesefficientlyandprofessionally.
• Supportsystemdeployments,upgrades,andintegrationswithinmixedApple/Windowsenvironments.
• Deliveroutstandingcustomerservice—bothremotelyandonsite—withafocusonbuildinglong-termclientrelationships.
• Collaboratewithinternalteamstoensureservicelevelsandclientexpectationsareconsistentlyexceeded.

Skills&Experience

• ProvenexperiencesupportingAppleenvironmentswithinanITsupportormanagedservicessetting.
• Applecertifications(e.g.ACSP,ACiT,orsimilar)highlydesirable.
• Excellentcommunicationandclient-facingskills,withtheabilitytoexplaintechnicalissuesclearlyandconfidently.
• Comfortableworkingindependentlyandmanagingmultipleprioritiesinadynamicenvironment.

What’sonOffer

• OpportunitytoworkwitharespectedLondon-basedITservicesfirmsupportingawiderangeofclients.
• Acollaborativeandsupportiveteamculturethatvaluesprofessionalismandgrowth.
• CompetitivesalarypackagewithprofessionaldevelopmentandApplecertificationsupport.

ApplytodaywithyourCVandashortcoverletteroutliningyourAppleexperienceandpassionforclientsuccess.

Pleasenote:Thispositionis100%officebased(CentralLondon)