Ambulance Care Assistant

Western Medical Services Limited; Heathfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent ambulance service in the United Kingdom is seeking compassionate and reliable Ambulance Care Assistants (ACAs) to join their team. The ACAs will provide vital support during patient transport, ensuring comfort and safety. Duties include assisting with mobility, effective communication, and driving patients to appointments across the South West and beyond. A valid Driving Licence and strong communication skills are essential, with training in First Aid provided. This role offers a meaningful way to make a difference in patient care.

Qualifications

• Must possess a valid Driving Licence.
• Qualification in First Aid training will be provided.
• Strong communication skills required for effective patient interaction.

Responsibilities

• Support patients with mobility needs and assist with patient transport.
• Communicate effectively with the Control Room regarding transport updates.
• Drive patients safely to appointments in line with road traffic laws.

Skills

Strong Communication Skills

Education

FREC 3 Qualification

Driving Licence

Job description

We are looking for compassionate, reliable, and dedicatedAmbulance Care Assistants (ACAs) to join our growing team at Western Medical Services. ACAs play a vital role in supporting patients during their journeys, ensuring comfort, dignity, and safety while assisting with a wide range of non-emergency transport needs. This is a rewarding role where you will make a meaningful difference to patient experience every day.

Main duties of the job

Support patients with mobility needs, including the safe use of equipment and undertaking lifting when required.

Communicate effectively with the Control Room regarding collection times, transport progress, delays, and task updates.

Provide reassurance and compassionate communication to patients and their families.

Drive patients safely to appointments, discharges, transfers, or community activities in line with road traffic laws and WMS driving policies.

Complete accurate records and documentation throughout the shift.

Carry out pre- and post-journey vehicle checks, maintaining cleanliness and safety standards.

Adhere to infection prevention and control procedures, ensuring high hygiene standards at all times.

Report any incidents, concerns, or vehicle defects promptly to line management.

Follow all WMS policies, including safeguarding, confidentiality, and professional conduct.

Ensure all equipment and medical devices are clean, functional, and ready for use.

About us

Western Medical Services is an industry leading, paramedic led, independent ambulance service based in the South West. Led from the top by a team of driven Paramedics striving to raise expectations and standards within the independent ambulance and event medical sector.

Western Medical Services holds multiple NHS commissioned contracts on behalf of a multitude of different NHS providers to include: Inter-facility Transfers (HDU and PTS), Patient Transport Services and Acute Medical and Welfare Services. Western Medical Services also holds multiple high profile private and event medical contracts.

Our Vision and Values

Western Medical Services vision is to develop further and lead the way in the independent ambulance and event medical sector, through a true and driven focus on patient centred safe care in every aspect of our service delivery.

Western Medical Services will become a leading ambulance partner to NHS organisations across the UK, working to ease pressures on the NHS whilst providing the same gold standard approach the NHS is renowned for.

Our Values

• Excellence in Patient Care
• Committed to Sustainability
• Professional Integrity
• Innovation & Adaptability

Western Medical Services....providing high quality, truly patient centred care whilst raising standards within the independent ambulance sector......

Job responsibilities

The role of an Ambulance Care Assistant at Western Medical Services is varied and rewarding, involving all core duties associated with safe and compassionate patient transport. You will work across both car-based and ambulance transport provisions, supporting a mixture of local non-emergency journeys as well as long-distance transfers. Our ACAs transport patients not only throughout the South West, but nationwide when required, ensuring individuals receive the right care in the right place, wherever that may be. This includes assisting with mobility, offering reassurance, maintaining high clinical and operational standards, and representing WMS with professionalism on every journey.

Qualifications

• Driving Licence
• Qualification in First Aid (Training Provided)
• Strong Communication Skills
• FREC 3 Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.