Allocations Officer

Fortus Recruitment Group; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment agency is seeking a Repairs and Servicing Coordinator in Dartford, responsible for managing day-to-day tenant and client enquiries, ensuring quality service delivery, and maintaining professional relationships. The ideal candidate will be IT literate and customer service-oriented, with knowledge of the maintenance sector. This role involves allocating workloads to engineers, scheduling appointments, and invoicing clients. Join a dynamic team in delivering exceptional service in property maintenance.

Qualifications

• Experience in handling telephone and email enquiries.
• Ability to manage workload allocation effectively.
• Experience in building and maintaining professional relationships.

Responsibilities

• Handle day-to-day enquiries from tenants and clients.
• Liaise with clients to ensure quality service and satisfaction.
• Manage workload and appointments for various jobs.

Skills

Customer service orientation

IT literacy

Knowledge of maintenance sector terminology

Job description

Repairs and Servicing Coordinator – Dartford

Fortus Recruitment Group Limited is an equal opportunities employer and an Employment Agency in relation to permanent vacancies.

About the role

• Deal with day-to-day telephone and email enquiries from tenants and clients in a timely and professional manner.
• Liaise with tenants and clients to ensure a quality service is delivered and customer satisfaction is achieved.
• Promote an efficient and professional image and maintain a high standard of customer service.
• Daily allocation of workload to engineers via our System.
• Make appointments for gas, electric and plumbing jobs from email enquiries and the Housing online portal.
• Review and monitor progress of works, book further works and provide quotes and job closing.
• Invoice jobs to correct clients and distribute gas and electrical certification as required.
• Order and arrange parts ahead of time, log parts and place on an outgoing shelf for pick up.
• Provide clear job notes and instructions and update clients via Fix Flo and CRM.
• Effectively manage dairy and utilisation, prioritise emergency and vulnerable tenant jobs and achieve KPIs and SLAs.
• Build and maintain professional working relationships inside and outside the business and perform other duties as required.

About you

• IT literate and customer service oriented.
• Knowledge of maintenance sector terminology and housing experience.
• Driving licence preferred unless local.

Contact

For more information, apply or call (phone number removed).