Airline Administration Executive

Travel Trade Recruitment; Hounslow; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading travel operations company in Hounslow seeks a detail-oriented individual for operational support. This role involves managing baggage claims, travel coordination, and general office administration for UK and European operations. Candidates should possess strong organizational skills, experience in travel or operations, and be comfortable handling multiple tasks in a fast-paced environment. Proficiency in MS Office is essential, along with excellent communication skills.

Qualifications

• Experience working in an administrative, operations or travel-related environment.
• Experience handling baggage claims while maintaining high service standards.
• Knowledge of CAA processes and permit applications is an advantage.

Responsibilities

• Manage all baggage claims, ensuring prompt handling and resolution.
• Prepare and submit Local Emergency Response Action Plan documentation.
• Coordinate travel orders, tickets and hotel accommodation for Senior personnel.

Skills

Detail-oriented

Clear communicator

Organizational skills

Proficiency in MS Office applications

Ability to work effectively under pressure

Job description

This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.
The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:

Responsibilities

• Managing all baggage claims, ensuring prompt handling, investigation and resolution
• Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
• Coordinating CAA Summer, Winter and Ad-Hoc permit applications
• Handling general office and administrative duties as required
• Managing leasing processes and administration for company vehicles
• Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
• Responding to all timesheet-related queries
• Maintaining Leave/Sick/Lieu/MRP records up to date
• Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
• Managing taxi bookings for employees on duty
• Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
• Managing office supply orders, including stationery, water, kitchen and cleaning materials

Qualifications

• Experience working in an administrative, operations or travel-related environment
• Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
• Knowledge of CAA processes and permit applications
• Strong organisational skills with the ability to manage competing priorities
• Confident communicator with strong written and verbal skills
• Proficiency in MS Office applications
• Ability to work effectively under pressure and meet tight deadlines
• A proactive, detail-oriented approach and a commitment to excellent service