AI Practice Lead Customer Engineering

Google Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading tech company is seeking a Customer Engineering Manager to lead a team of engineers in driving cloud transformation for customers. You will be responsible for talent strategy, customer partnerships, and collaboration with sales leadership to define technical strategies. The ideal candidate has a Bachelor's degree, extensive experience in cloud solutions, and strong leadership skills. This role involves fostering partnerships and providing technical solutions to accelerate business goals across various industries.

Qualifications

• 10 years of experience in a customer-facing or support role.
• Ability to travel up to 25% of the time.
• Experience in managing and mentoring teams.

Responsibilities

• Lead a team of Customer Engineers to ensure successful cloud transformation.
• Foster partnerships with key customers and provide leadership for cloud initiatives.
• Collaborate with sales leadership on technical strategies.

Skills

Cloud native architecture experience

Leadership skills

Experience with big data and machine learning

Technical stakeholder engagement

Education

Bachelor's degree or equivalent

Tools

TensorFlow

Theano

Caffe

Job description

corporate_fare Google place London, UK

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with leadership such as people management, team lead, mentorship, or coaching.
• Experience with big data and machine learning frameworks with AI/ML, Large Language Models (LLMs), and Generative AI.
• Experience with machine learning solutions such as TensorFlow, Theano or Caffe, leveraging machine learning architectures and their application.
• Ability to travel up to 25% of the time.

Preferred qualifications

• Experience with software lifecycles, building tools, architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience as a pre-sales manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate empenal migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of Customer Engineers and build growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and team to resolve technical roadblocks including capacity蒙 needed, constraints and product challenges affecting customer satisfaction.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.