AI-Powered Customer Service Advisor (Finance)

NatWest Group; Gogar; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial services company seeks a Customer Service Advisor in Gogar, Scotland. In this role, you will provide essential support to customers and colleagues, focusing on enhancing service efficiency and handling customer queries effectively. The ideal candidate should have frontline customer service experience in the financial sector and strong analytical skills to improve processes. You will thrive in a fast-paced environment while maintaining high accuracy in your work.

Qualifications

• Experience in frontline customer service in the financial services sector.
• Ability to manage multiple tasks while maintaining accuracy.
• Understanding of contact centre operations and performance metrics.

Responsibilities

• Provide support to customers and colleagues in contact centres.
• Respond to and investigate queries at the first point of contact.
• Identify barriers to performance and coordinate improvements.

Skills

Frontline customer service experience

Analytical skills

Planning and organisational skills

Attention to detail

Microsoft Office skills (PowerPoint, Excel, Word)

Job description

A leading financial services company seeks a Customer Service Advisor in Gogar, Scotland. In this role, you will provide essential support to customers and colleagues, focusing on enhancing service efficiency and handling customer queries effectively. The ideal candidate should have frontline customer service experience in the financial sector and strong analytical skills to improve processes. You will thrive in a fast-paced environment while maintaining high accuracy in your work.