AI Outcomes Architect - Enterprise CS (FSI)

Anthropic Limited; Ashington; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health, dental, and view

Flexible paid time off

Annual education stipend

Relocation support

Office meals

Job summary

Anthropic Limited is hiring an Enterprise Customer Success Manager for Financial Services to partner with our largest customers across Banking, Insurance, Asset & Wealth Management, and Data Providers. You will guide end-to-end adoption of Claude Enterprise, Claude Code, and API, aligning with business goals and industry needs.

You will drive usage planning, enable change management, and expand contracted usage while delivering measurable outcomes and ROI.

Qualifications

• Experience driving success across consumption- and seat-based models with expansion levers and success metrics.
• Experience working with enterprises in Financial Services.
• Technical fluency to understand AI/ML concepts, API integrations, and software implementation patterns for diverse stakeholders.
• Proven ability to organize and drive customer accounts while delivering measurable outcomes.
• Strategic mindset to identify growth opportunities and translate them into actionable plans.
• Deep understanding of FSI regulatory, risk, and compliance needs.
• Cross-functional collaborator who advocates for the customer and drives alignment.
• 6+ years in Customer Success, Technical Account Management, or Solutions Engineering.
• Bachelor's degree or equivalent; visa sponsorship available.

Responsibilities

• Serve as strategic partner and trusted advisor to complex FSI customers.
• Identify Claude capabilities to meet business objectives and provide best practices.
• Guide usage planning and expansion across API, Claude for Enterprise, and Claude Code.
• Develop change management strategies to maximize value and adoption.
• Own the customer lifecycle with success plans and Quarterly Business Reviews.
• Collaborate with Sales to discover new use cases and expansions.
• Communicate customer value to inform product roadmap.

Skills

Consumption-based & seat-based models

Enterprise client management

AI/ML concepts & API integrations

FSI industry knowledge

Portfolio management

Cross-functional collaboration

Strategic growth identification

Education

Bachelor's degree or equivalent

Tools

API integrations experience

Job description

Anthropic Limited is hiring an Enterprise Customer Success Manager for Financial Services to partner with our largest customers across Banking, Insurance, Asset & Wealth Management, and Data Providers. You will guide end-to-end adoption of Claude Enterprise, Claude Code, and API, aligning with business goals and industry needs.

You will drive usage planning, enable change management, and expand contracted usage while delivering measurable outcomes and ROI.