AI Outcomes Manager (Financial Services)

Anthropic Limited; Ashington; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health, dental, and view

Flexible paid time off

Annual education stipend

Relocation support

Office meals

Job summary

Anthropic Limited is hiring an Enterprise Customer Success Manager for Financial Services to partner with our largest customers across Banking, Insurance, Asset & Wealth Management, and Data Providers. You will guide end-to-end adoption of Claude Enterprise, Claude Code, and API, aligning with business goals and industry needs.

You will drive usage planning, enable change management, and expand contracted usage while delivering measurable outcomes and ROI.

Qualifications

• Experience driving success across consumption- and seat-based models with expansion levers and success metrics.
• Experience working with enterprises in Financial Services.
• Technical fluency to understand AI/ML concepts, API integrations, and software implementation patterns for diverse stakeholders.
• Proven ability to organize and drive customer accounts while delivering measurable outcomes.
• Strategic mindset to identify growth opportunities and translate them into actionable plans.
• Deep understanding of FSI regulatory, risk, and compliance needs.
• Cross-functional collaborator who advocates for the customer and drives alignment.
• 6+ years in Customer Success, Technical Account Management, or Solutions Engineering.
• Bachelor's degree or equivalent; visa sponsorship available.

Responsibilities

• Serve as strategic partner and trusted advisor to complex FSI customers.
• Identify Claude capabilities to meet business objectives and provide best practices.
• Guide usage planning and expansion across API, Claude for Enterprise, and Claude Code.
• Develop change management strategies to maximize value and adoption.
• Own the customer lifecycle with success plans and Quarterly Business Reviews.
• Collaborate with Sales to discover new use cases and expansions.
• Communicate customer value to inform product roadmap.

Skills

Consumption-based & seat-based models

Enterprise client management

AI/ML concepts & API integrations

FSI industry knowledge

Portfolio management

Cross-functional collaboration

Strategic growth identification

Education

Bachelor's degree or equivalent

Tools

API integrations experience

Job description

• Join Anthropic’s Customer Success team in a high-impact role driving AI adoption across our Financial Services segment
• As an Enterprise Customer Success Manager for FSI, you’ll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Banking, Insurance, Asset & Wealth Management, and Data Providers - helping them harness the full potential of all our Claude capabilities - Claude Enterprise, Claude Code, and API
• You’ll work with organizations across diverse sub-segments that are transforming their businesses with AI technology
• Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs
• You’ll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us
• In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves
• Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization
• The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies - making you a key voice in shaping how we build and deliver ongoing value as a business
• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic’s products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle - managing comprehensive account and success plans grounded in the customer’s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipend
• Home office stipends
• Relocation support for those moving for Anthropic
• Daily meals and snacks in the office

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Experience working with enterprises in Financial Services
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders - from developers and product managers to executives and end users
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality - you're a true team player
• Passion for AI and interest in responsible development of advanced systems
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Deep understanding of FSI regulatory, risk, and compliance needs
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
• We encourage you to apply even if you do not believe you meet every single qualification
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this