AI Adoption & Outcomes Lead — Enterprise Success

Anthropic Limited; Ashington; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits

Parental leave

Flexible PTO

Mental health support

Equity packages

Equity matching

Retirement plans

Life & disability

Wellness stipend

Commuter benefits

Education stipend

Home office stipend

Relocation support

Office meals

Job summary

Anthropic Limited is seeking an AI Outcomes Manager, GSI, to partner with our most complex customers and drive AI adoption across the Industry segment. You’ll optimize Claude capabilities (API, Claude for Enterprise, Claude Code), build trusted partnerships, and guide customers through usage growth, value realization, and expansion opportunities.

You'll collaborate with the broader account team to tailor Claude deployments to customer objectives, develop change management strategies, and deliver

Qualifications

• Passion for AI and responsible development of advanced systems
• Experience working with enterprises in Systems Integrator industries
• A knack for bringing order to chaos and a roll-up-your-sleeves mentality—you’re a true team player
• Experience driving success across both consumption-based and seat-based business models, with understanding of expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders—from developers and product managers to executives and end users
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

Responsibilities

Job description

Anthropic Limited is seeking an AI Outcomes Manager, GSI, to partner with our most complex customers and drive AI adoption across the Industry segment. You’ll optimize Claude capabilities (API, Claude for Enterprise, Claude Code), build trusted partnerships, and guide customers through usage growth, value realization, and expansion opportunities.

You'll collaborate with the broader account team to tailor Claude deployments to customer objectives, develop change management strategies, and deliver