EMEA AI Customer Success Lead

Anthropic Limited; Greater London; Híbrido; GBP 135 000 - 165 000; Tempo integral

Resumo da oferta

Anthropic Limited is seeking an EMEA-based Customer Success Manager to partner with our enterprise customers across Claude capabilities—API, Claude for Enterprise, and Claude Code.

You will develop genuine partnerships, understand business objectives and AI needs, guide adoption, and coordinate with global teams to shape regional CS processes in a high-growth, cross-time-zone environment while staying aligned with headquarters.

Qualificações

• 6+ years in customer-facing roles (CS, consulting, or similar).
• Experience with consumption-based and seat-based models.
• Ability to articulate AI/ML concepts and API integrations.
• Strong English communication; other languages a plus.
• Proven ability to drive adoption and expansion.
• Experience in regional roles across EMEA and time zones.

Responsabilidades

• Build strategic relationships with key EMEA decision makers to understand business objectives and identify optimization opportunities.
• Become expert in Claude products and guide customers to right solutions.
• Drive usage planning and monitor consumption/adoption to maximize value.
• Coordinate with global teams to feed product roadmap and GTM strategies.
• Own end-to-end customer lifecycle, including Quarterly Business Reviews.
• Represent Anthropic's brand and establish regional CS processes and playbooks.

Conhecimentos

CRM expertise

Account strategy

AI/ML literacy

Technical storytelling

Cross-functional collaboration

Time zone coordination

Descrição da oferta de emprego

Anthropic Limited is seeking an EMEA-based Customer Success Manager to partner with our enterprise customers across Claude capabilities—API, Claude for Enterprise, and Claude Code.

You will develop genuine partnerships, understand business objectives and AI needs, guide adoption, and coordinate with global teams to shape regional CS processes in a high-growth, cross-time-zone environment while staying aligned with headquarters.