EMEA Head, Customer Success & Growth

Screendesk; Greater London; Hybrid; GBP 112,000 - 172,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation & parental leave

Flexible working hours

Job summary

Anthropic is seeking a Manager of Customer Success to lead our EMEA front-line team. You will coach 5-8 CSMs, oversee enterprise accounts across API, Claude.ai, and Claude Code, and drive value through adoption, expansion, and high-ROI engagements.

You will collaborate with Sales, Product, and Marketing to build scalable CS processes, mentor staff, and set the standard for responsible AI deployment across Fortune 500 customers.

Qualifications

• 7+ years of experience in customer success, account management, or customer-facing roles.
• 2+ years of front-line management experience.
• Experience building CS teams in SaaS, API, or AI/ML companies.
• Experience managing enterprise portfolios with large ACVs.
• Technical fluency to understand AI/ML products and coach teams.
• Strong executive presence with customer and business leaders.
• Proven ability to drive adoption, expansion, and value realization.

Responsibilities

• Directly manage and develop a team of 5-8 CSMs across API, Claude.ai, and Claude Code.
• Coach team on CS best practices, adoption strategies, and expansion methodologies.
• Drive core CS metrics: expansion, health scores, retention, and CSAT.
• Join strategic customer engagements and escalations with C-level stakeholders.
• Build and refine scalable CS processes, playbooks, and templates.
• Partner with Sales to identify expansion opportunities and ensure alignment.
• Collaborate with Product, Engineering, and Marketing to advocate for customer needs.
• Contribute to hiring, onboarding, and training initiatives for CS.

Skills

Customer success

Account management

Leadership

SaaS

AI/ML products

Executive presence

Education

Bachelor's degree

Job description

Anthropic is seeking a Manager of Customer Success to lead our EMEA front-line team. You will coach 5-8 CSMs, oversee enterprise accounts across API, Claude.ai, and Claude Code, and drive value through adoption, expansion, and high-ROI engagements.

You will collaborate with Sales, Product, and Marketing to build scalable CS processes, mentor staff, and set the standard for responsible AI deployment across Fortune 500 customers.