EMEA Customer Success Lead - AI for Social Impact

Anthropic Limited; Greater London; Hybrid; GBP 125,000 - 165,000; Full time

Job summary

Anthropic Limited is seeking an EMEA-based Customer Success Manager to drive activation, adoption, and value of Claude across Enterprise, Claude Code, and API for nonprofits across EMEA.

You will work in a pod with an Account Executive and Applied AI counterpart, shaping engagement models and building scalable regional processes while collaborating with global teams to support mission-driven organizations.

Qualifications

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architecture, or similar).
• Experience working as part of an account team alongside sales and technical counterparts.
• Experience managing high-touch strategic accounts and designing one-to-many programs (cohorts, webinars, user communities).
• Track record of driving activation and adoption of new technology, including change management in organizations with limited technical capacity.
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns.
• Strategic mindset to identify opportunities for expanded social impact and actionable plans.
• Ability to work with significant autonomy in an early-stage regional team.

Responsibilities

• Work as a pod with your Account Executive and Applied AI counterpart, building shared territory and success plans.
• Drive activation and adoption across your portfolio, using your judgment to match the engagement model to what each customer most needs.
• Plan usage proactively, understanding current and future consumption and adoption and how they create realized value for the customer.
• Build trusting relationships with nonprofit leaders, program teams, and IT staff to understand their mission, goals, and capacity.
• Guide customers in evolving how they work internally, with change management suited to mission-driven cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects capacity constraints.
• Help customers evolve how they serve their missions and constituents with AI, identifying high-impact use cases across program delivery, research, fundraising, and operations.
• Become an expert in Anthropic's products across the API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions and keeping them current on what's new.
• Document and quantify value realized through social impact outcomes, program effectiveness, cost savings, and mission amplification, and share it in regular impact reviews that build the case for continued investment.
• Build the repeatable playbooks, enablement resources, and regional processes that scale across the EMEA portfolio, and bring customer insights back to Product and Research.

Skills

Customer-facing roles

Account teamwork

High-touch strategic accounts

Change management

AI/ML concepts

Autonomy in early-stage team

Social impact passion

Education

Bachelor's degree

Job description

Anthropic Limited is seeking an EMEA-based Customer Success Manager to drive activation, adoption, and value of Claude across Enterprise, Claude Code, and API for nonprofits across EMEA.

You will work in a pod with an Account Executive and Applied AI counterpart, shaping engagement models and building scalable regional processes while collaborating with global teams to support mission-driven organizations.