AI-Driven Fintech CSM — Hybrid London

INFINIT; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A fast-growing fintech company is seeking a Customer Success Manager to lead customer onboarding and enhance relationships through data-driven insights. The ideal candidate will have over 3 years of experience in customer success and be proactive in solving challenges. Responsibilities include monitoring customer health metrics and collaborating across teams to ensure clients achieve success. The role offers flexibility with hybrid working arrangements and values diverse, inclusive practices.

Benefits

Competitive Salary

Health and Well-being Insurance

Flexibility for personal time off

Qualifications

• 3+ years of experience in Customer Success and Client Onboarding in a SaaS or Tech startup environment.
• Ownership mindset: takes initiative, solves problems independently, escalates thoughtfully.
• Scrappy and resourceful: comfortable working with evolving processes, systems, and ambiguity.

Responsibilities

• Lead customer onboarding processes, ensuring swift and successful implementation.
• Monitor customer health metrics, proactively addressing churn risks and improving satisfaction.
• Build strong, long‑term relationships with clients, understanding their business goals and ensuring our platform supports their success.

Skills

Customer Success Management

Analytical Skills

Relationship Management

Problem Solving

Proactive Mindset

Tools

Google Analytics

HubSpot

Job description

A fast-growing fintech company is seeking a Customer Success Manager to lead customer onboarding and enhance relationships through data-driven insights. The ideal candidate will have over 3 years of experience in customer success and be proactive in solving challenges. Responsibilities include monitoring customer health metrics and collaborating across teams to ensure clients achieve success. The role offers flexibility with hybrid working arrangements and values diverse, inclusive practices.