AI Customer Service Trainer & Quality Auditor

Crossing Hurdles; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading AI solutions company in the United Kingdom is seeking a professional experienced in customer service to design training data and improve AI-driven customer service systems. Candidates should exhibit strong communication and multitasking skills, alongside expertise in conflict resolution. This role involves reviewing customer interactions, analyzing performance, and collaborating with teams to optimize AI learning. The ideal candidate should be tech-savvy and committed to ongoing improvement.

Qualifications

• Proven experience in customer service roles.
• Excellent communication skills in English.
• Strong multitasking ability in remote environments.

Responsibilities

• Design training data for AI customer service.
• Review and evaluate customer interactions.
• Conduct quality audits of AI conversations.

Skills

Customer service experience

Written and verbal communication

Conflict resolution

Multitasking

Tech-savvy

Job description

A leading AI solutions company in the United Kingdom is seeking a professional experienced in customer service to design training data and improve AI-driven customer service systems. Candidates should exhibit strong communication and multitasking skills, alongside expertise in conflict resolution. This role involves reviewing customer interactions, analyzing performance, and collaborating with teams to optimize AI learning. The ideal candidate should be tech-savvy and committed to ongoing improvement.