AI Conversational Designer: Lead Banking AI Experience

Barclays; Knutsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in the UK is searching for an AI Conversational Designer to enhance customer interactions across digital platforms. This role entails crafting engaging user experiences, ensuring compliance with accessibility standards, and integrating advanced technologies to innovate banking services. Exceptional conversation design abilities, cross-functional communication skills, and proven leadership experience are crucial for success in this position. The candidate can be based in London or Knutsford.

Qualifications

• Extensive experience in conversation design with a strong track record of user-focused interactions.
• Exceptional cross-functional communication and influencing skills.
• Proven leadership abilities.

Responsibilities

• Create design assets to drive business outcomes, including service blueprinting and customer journey mapping.
• Design and maintain user interfaces for digital banking platforms.
• Monitor industry trends to improve design quality and innovation.

Skills

Conversation design

Cross-functional communication

Leadership abilities

NLP knowledge

Data-driven decision making

Vision for conversational AI products

Job description

A leading financial institution in the UK is searching for an AI Conversational Designer to enhance customer interactions across digital platforms. This role entails crafting engaging user experiences, ensuring compliance with accessibility standards, and integrating advanced technologies to innovate banking services. Exceptional conversation design abilities, cross-functional communication skills, and proven leadership experience are crucial for success in this position. The candidate can be based in London or Knutsford.