Aftersales Workshop Controller - Drive Service Excellence

Group 1 Automotive; Macclesfield; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Car discounts & servicing offers

Cycle-to-work scheme

Healthcare access

Life assurance

Training & development

Job summary

Group 1 Automotive in Macclesfield is seeking a Workshop Controller for the Volkswagen aftersales team. You’ll manage daily workshop operations, ensuring technicians hit targets and deliver outstanding customer service to customers.

We value independence and teamwork, attention to detail and the ability to work under pressure. A full UK driving licence and experience in a main dealer are preferred; flexible working options are available within our large UK automotive group.

Qualifications

• Excellent communication and organisational skills required.
• Motor industry experience in a similar role is essential.
• Able to work independently and as part of a team.
• Experience in a main dealer environment is advantageous.
• Strong industry knowledge and understanding of workshop flow.
• Ability to work under pressure and meet targets.

Responsibilities

• Oversee day-to-day running of the workshop.
• Ensure service and repair technicians hit daily targets.
• Assist service managers to deliver outstanding customer service.
• Achieve agreed profits and retention levels.

Skills

Communication

Organisation

Motor industry experience

Teamwork

Time management

Customer service

Job description

Group 1 Automotive in Macclesfield is seeking a Workshop Controller for the Volkswagen aftersales team. You’ll manage daily workshop operations, ensuring technicians hit targets and deliver outstanding customer service to customers.

We value independence and teamwork, attention to detail and the ability to work under pressure. A full UK driving licence and experience in a main dealer are preferred; flexible working options are available within our large UK automotive group.