Senior Workshop Controller – Auto Service Lead

Lookers; Farnborough; On-site; GBP 39,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme discounts

Eyecare vouchers

Smart Health GP access

Dental insurance

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Job summary

Lookers Farnborough Audi is seeking an experienced Workshop Controller to lead the Aftersales team in our state-of-the-art facility. You will supervise technicians and apprentices, prioritise the daily workload and ensure service and repair work is completed to the highest standards.

Reporting to the Aftersales Manager, you will drive customer satisfaction, uphold DVSA and OEM policies, and participate in brand-specific training to progress within the motor trade.

Qualifications

• Experience as a Workshop Controller or similar leadership role in an automotive service environment.
• Ability to supervise Technicians & Apprentices and prioritise daily workloads.
• Commitment to quality checks and customer satisfaction.

Responsibilities

• Oversee day-to-day running of the workshop to meet service targets.
• Support the Service Manager and ensure high standards of customer service.

Skills

Team leadership

Workshop supervision

Prioritisation

Quality checks

DVSA policy awareness

Job description

Lookers Farnborough Audi is seeking an experienced Workshop Controller to lead the Aftersales team in our state-of-the-art facility. You will supervise technicians and apprentices, prioritise the daily workload and ensure service and repair work is completed to the highest standards.

Reporting to the Aftersales Manager, you will drive customer satisfaction, uphold DVSA and OEM policies, and participate in brand-specific training to progress within the motor trade.