Workshop Controller: Lead Service Excellence & Team Success

Group 1 Automotive; Maidstone; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Pension scheme

Cycle-to-work scheme

Healthcare support

Job summary

Group 1 Automotive Maidstone is seeking a Workshop Controller for the Kia aftersales team. You will manage daily workshop operations, drive efficiency, and ensure technicians meet daily targets while delivering outstanding customer service to walk-in and phone inquiries.

Ideal candidates hold a Full UK Driving Licence, have motor industry experience in a similar role, and can work under pressure in a busy dealership environment. We offer 33 days holiday and a comprehensive benefits package.

Qualifications

• Full UK Driving Licence required.
• Motor Industry experience in a similar role is essential.
• Able to work independently and as part of a team.
• Strong ability to work to timescales and deadlines.
• Keen eye for detail with strong communication and customer service.
• Experience in a main dealer environment is advantageous.
• Good industry knowledge and professionalism.

Responsibilities

• Responsible for the day to day running of the workshop.
• Ensure service and repair technicians meet daily targets.
• Assist service managers to deliver the best possible customer service.
• Achieve agreed profits and retention levels.

Skills

Full UK Driving Licence

Motor Industry experience

Independent worker

Team player

Time management

Attention to detail

Under pressure

Job description

Group 1 Automotive Maidstone is seeking a Workshop Controller for the Kia aftersales team. You will manage daily workshop operations, drive efficiency, and ensure technicians meet daily targets while delivering outstanding customer service to walk-in and phone inquiries.

Ideal candidates hold a Full UK Driving Licence, have motor industry experience in a similar role, and can work under pressure in a busy dealership environment. We offer 33 days holiday and a comprehensive benefits package.