Workshop Controller - Skoda, Volkswagen & SEAT/CUPRA

Vindis Group Ltd.; Waterbeach; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Employee Car Scheme

Life Assurance

Employee Assistance Programme (EAP)

Job summary

Vindis Group is seeking a Workshop Controller to join its Aftersales Team, leading the workshop for Skoda, Volkswagen and SEAT/CUPRA brands.

You will manage technician workloads, monitor performance, ensure quality records and deliver excellent customer service while developing team capabilities. A strong background in the motor industry and a full UK driving license are essential.

Qualifications

• Must have experience of working with a team of technicians.
• Full UK driving licence is required.

Responsibilities

• Lead the workshop in line with Vindis Vision and develop a progressive business unit.
• Ensure the Workshop Team understands performance of the department and the wider business.
• Maintain visibility of daily objectives and update progress throughout the day.
• Distribute servicing and maintenance work based on skillsets and competencies.
• Ensure all documentation and records are complete, accurate and compliant.
• Provide direction, training and knowledge to develop staff into specialists.

Skills

Good communication skills

Good attention to detail

Team leadership experience

Job description

A Little Bit About Us:

TheVindis Group is seeking to appoint a Workshop Controller to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.

Cherishing Customers is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment. In return, you will be joining a long-established organisation that has continued to expand and evolve.

At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Key Role Responsibilities:

As a Workshop Controller, you will be an integral member of the Aftersales Team.Your key responsibilities will include:

• Leading your department in a clear, considered and appropriate manner,in line with the Vindis Vision, and building an accountable and progressivebusiness unit.
• Ensuring that the Workshop Team has a clear understanding of the performance of the department and the wider business.
• Implementing a robust approach for ensuring that employees have visibility of daily objectives, and that progress is updated appropriately throughout the day. Ensuring that proactive action is taken to achieve successful outcomes.
• Evaluating and distributing servicing and maintenance work, based upon an effective understanding of skillsets and competencies.
• Ensuring that all documentation and records that are created andmaintained by your department are complete, accurate and aligned with anygoverning quality standards.
• Ensuring that all employees within your department have received thedirection, training and knowledge needed to be able to conduct their roleseffectively, and to develop into specialists within their chosen areas.

Workshop Controller - Skoda, Volkswagen & SEAT/CUPRA

A Little Bit About Us:

TheVindis Group is seeking to appoint a Workshop Controller to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company’s heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.

Cherishing Customers is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment. In return, you will be joining a long-established organisation that has continued to expand and evolve.

At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK’s National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

Key Role Responsibilities:

As a Workshop Controller, you will be an integral member of the Aftersales Team.Your key responsibilities will include:

• Leading your department in a clear, considered and appropriate manner,in line with the Vindis Vision, and building an accountable and progressivebusiness unit.
• Ensuring that the Workshop Team has a clear understanding of the performance of the department and the wider business.
• Implementing a robust approach for ensuring that employees have visibility of daily objectives, and that progress is updated appropriately throughout the day. Ensuring that proactive action is taken to achieve successful outcomes.
• Evaluating and distributing servicing and maintenance work, based upon an effective understanding of skillsets and competencies.
• Ensuring that all documentation and records that are created andmaintained by your department are complete, accurate and aligned with anygoverning quality standards.
• Ensuring that all employees within your department have received thedirection, training and knowledge needed to be able to conduct their roleseffectively, and to develop into specialists within their chosen areas.

Prerequisites:

• Previousrelevant experience required
• Previousmotor industry experience required
• Goodcommunication skills
• Goodattention to detail
• Full UKdriving licence required

Experience

Must have experience of working with team of technicians and able to manage a busy demanding workshop.