Lead Workshop Controller - Automotive Aftersales

Lookers Motor Group Limited; Farnborough; On-site; GBP 44,000 - 53,000; Full time

Benefits offered by this job

Competitive salary progression

Generous annual leave

Maternity/adoption leave (6 months)

Paternity leave (2 weeks)

Techscheme discounts

Discounted gym memberships

Travel insurance

Home & technology vouchers

Job summary

Lookers Motor Group Limited, Farnborough Audi, is seeking an experienced Workshop Controller to lead Technicians & Apprentices, prioritise the daily workload and drive service quality. The role reports to the Aftersales Manager and offers brand training to progress within the motor trade.

The successful candidate will manage the workshop's daily operations, support the service team, and ensure customer satisfaction while meeting profitability targets and maintaining safety standards.

Qualifications

• Experience supervising technicians and apprentices in a workshop environment.
• Ability to prioritise daily workshop workload and maintain high customer satisfaction.
• Strong communication and leadership skills to drive a productive Aftersales team.

Responsibilities

• Oversee day-to-day workshop operations and ensure targets are met.
• Support Service Manager and provide brand-specific training when needed.
• Maintain high levels of customer satisfaction and implement quality checks.

Skills

leadership

workload prioritisation

customer service

team motivation

Job description

Lookers Motor Group Limited, Farnborough Audi, is seeking an experienced Workshop Controller to lead Technicians & Apprentices, prioritise the daily workload and drive service quality. The role reports to the Aftersales Manager and offers brand training to progress within the motor trade.

The successful candidate will manage the workshop's daily operations, support the service team, and ensure customer satisfaction while meeting profitability targets and maintaining safety standards.