Workshop Controller - Volkswagen Van Centre Norwich

Group 1 Automotive; Norwich; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare support

Volunteer day

Share purchase plan

Referral rewards

Training and development opportunities

Life assurance with option to increase

Job summary

Group 1 Automotive is seeking a Workshop Controller for the Volkswagen Van Centre Norwich. You will oversee daily workshop operations, drive technician performance to meet targets, and support service managers in delivering outstanding customer service to customers.

We value experience in the motor industry and strong communication, with opportunities for progression within a global automotive group. 33 days annual leave, pension and other benefits are available.

Qualifications

• Full UK Driving Licence
• Experience in motor industry in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail and passion for great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

Responsibilities

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers to provide the best possible service to customers
• Achieves agreed profits and retention levels

Skills

Excellent communication

Organisational skills

Customer service

Teamwork

Independence

Time management

Attention to detail

Ability to work under pressure

Job description

Workshop Controller - Volkswagen Van Centre Norwich

Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover

What you’ll do day to day

• Responsible for the day to day running of the workshop
• Ensuring the service and repair technicians achieve their daily targets
• Assisting the service managers in ensuring the department provides the best possible service to the customers
• Achieves agreed profits and retention levels

Helpful skills and qualifications

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team.

Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

We’re open to flexible working options – just ask