Customer Service Aftersales Advisor £28k–£32k Basic

Hawk Hiring LTD; Newbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Loyalty rewards and up to 33 days'hols

Birthday paid day off

Extra paid day off for special family

Free loan of company luxury limo

4x salary Death in Service

Perkbox access

Employee & family discounts on vehicle

Cycle to work scheme

Enhanced workplace pension

Job summary

Hawk Hiring LTD in Newbury is seeking an ambitious, customer-focused Aftersales Advisor to join our growing workshop team. You will be the primary contact for existing and prospective customers, managing inquiries face-to-face and over the phone while maintaining top-tier satisfaction.

We value strong communication, organisational skills, and a professional, presentable manner. Training will be provided; base on-site with parking, and benefits include loyalty rewards and career development.

Qualifications

• Strong customer service background (motor trade, retail, hospitality, or call center advantageous, but full training provided).
• Outstanding communication skills, a professional and presentable demeanor, and basic computer literacy.
• Strong organizational skills with the ability to prioritise your own workload in a fast-paced environment.
• Driven, reliable, and a genuine team player attitude.

Responsibilities

• Front-of-house customer check-ins
• Telephone communication with customers
• Booking coordination
• Parts and service advising
• Providing a seamless aftersales customer experience

Skills

Customer service

Communication

Organization

Teamwork

Tools

Computer literacy

Job description

Pay & Benefits

• Salary: £28,000 – £32,000 basic per annum (depending on experience) + competitive bonus package
• Hours: Monday to Friday with 1 in 3 Saturdays
• Perks: Rewarding loyalty with up to 33 days holiday per annum, paid day off on your birthday, plus an extra paid day off for special family events, free loan of the company luxury limo for celebrations, 4x salary Death in Service benefit, access to Perkbox (100s of high-street discounts), employee & family discounts on vehicle purchases, servicing & repairs, cycle to work scheme, and enhanced workplace pension
• Health & Wellbeing: Employee Assistance Programme with 24/7 online GP access for you and your family
• Training & Development: Complete access to our Elite In-House Management Development Scheme, plus continuous training through a dedicated training department
• Workload: Front-of-house customer check-ins, telephone communication, booking coordination, parts & service advising, and providing a seamless aftersales customer experience

About Us

We are an award-winning, premier dealership group operating in the Newbury area, committed to delivering a 'Better World of Motoring' for our customers and a 'Better World of Work' for our colleagues. Known for our open, friendly, and flexible working environment, we prioritize staff culture, personal development, and incredible employee rewards.

Role Overview

Seeking an ambitious, customer-focused Aftersales Advisor / Service Advisor to join our growing workshop team in Newbury. You will be the primary point of contact for existing and prospective customers, managing incoming queries face-to-face and over the phone while maintaining top-tier customer satisfaction.

Requirements

• Strong customer service background (motor trade, retail, hospitality, or call center experience is advantageous, but full training is provided!).
• Outstanding communication skills, a professional and presentable demeanor, and basic computer literacy.
• Strong organizational skills with the ability to prioritize your own workload in a fast-paced environment.
• Driven, reliable, and a genuine team player attitude.

Location & Commute

• Base: Newbury Area (Free secure on-site parking)
• Road Links: Strategically situated off key arterial routes including the A34 and A4, offering fast commutes across Berkshire and North Hampshire.
• Public Transport: Excellent connections via Newbury mainline train station alongside regular local bus routes.
• Commutable From: Thatcham, Basingstoke, Reading, Hungerford, Andover, and Didcot.

Job ID: 0025