Aftersales Service Advisor: Booking, Quotes & Retention

Silcom Recruitment; Southampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Superb company benefits

Job summary

Silcom Recruitment is recruiting an Aftersales Contact Advisor for a busy motor trade dealership group in Hampshire. The role focuses on maintaining a friendly customer interface for service work and managing bookings, with outbound calls to customers and quotations for service plans.

The position offers a starting salary of £19,000 with expected earnings of £31,000 with bonus, and a Monday–Friday 08:00–17:00 schedule with superb company benefits.

Qualifications

• Experience in automotive aftersales or customer service.
• Strong communication and telephone skills.
• Proactive in building customer relationships.
• Able to prepare service plan quotations.
• Targets driven with a focus on retention.

Responsibilities

• Maintain a friendly and efficient customer interface for service work.
• Handle inbound service and maintenance bookings.
• Make outbound calls to existing customers.
• Produce service plan quotations.
• Increase customer retention.

Skills

Customer service

Outbound calls

Quotations

Retention focus

Job description

Silcom Recruitment is recruiting an Aftersales Contact Advisor for a busy motor trade dealership group in Hampshire. The role focuses on maintaining a friendly customer interface for service work and managing bookings, with outbound calls to customers and quotations for service plans.

The position offers a starting salary of £19,000 with expected earnings of £31,000 with bonus, and a Monday–Friday 08:00–17:00 schedule with superb company benefits.