Aftersales Contact Advisor - Southampton

Silcom Recruitment Limited; Southampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Superb company benefits

Job summary

Silcom Recruitment is recruiting an Aftersales Contact Advisor for a busy motor trade dealership group in Hampshire. The role focuses on maintaining a friendly customer interface for service work and managing bookings, with outbound calls to customers and quotations for service plans.

The position offers a starting salary of £19,000 with expected earnings of £31,000 with bonus, and a Monday–Friday 08:00–17:00 schedule with superb company benefits.

Qualifications

• Experience in automotive aftersales or customer service.
• Strong communication and telephone skills.
• Proactive in building customer relationships.
• Able to prepare service plan quotations.
• Targets driven with a focus on retention.

Responsibilities

• Maintain a friendly and efficient customer interface for service work.
• Handle inbound service and maintenance bookings.
• Make outbound calls to existing customers.
• Produce service plan quotations.
• Increase customer retention.

Skills

Customer service

Outbound calls

Quotations

Retention focus

Job description

The Role:

Here at Silcom Recruitment we are working with another leading client of ours, with the hire of an Aftersales Contact Advisor, for a busy motor trade dealership group, who own multiple sites in and around Hampshire. This is a superb progression opportunity for an accomplished Contact Advisor with a great on target earnings!

Responsibilities:

The main objective of the role is to maintain a friendly and efficient customer interface for service work.

Responsibility for inbound service and maintenance booking.

Making outbound calls to existing customers.

Producing service plan quotations.

Increasing customers retention.

The Package:

Starting salary of £19,000

Expected earnings with bonus £31,000

08:00 – 17:00 Monday to Friday. No weekends.

• Superb company benefits.