Aftersales Advisor - Service & Upsell Expert (Newbury)

Silcom Recruitment; Newbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

Silcom Recruitment are working with a leading motor trade dealership group based in Newbury to hire an Aftersales Advisor. You will provide excellent customer service, schedule service appointments, discuss warranty coverage, upsell maintenance packages, handle complaints, and collaborate with sales, service and parts teams to boost customer satisfaction.

The package includes a basic salary of £26,000 with OTE up to £32,000.

Responsibilities

• Provide excellent customer service by addressing inquiries related to vehicle servicing, maintenance, repairs, and parts.
• Schedule service appointments and liaise with customers to confirm details and ensure timely service delivery.
• Assist customers in understanding warranty coverage, service contracts, and maintenance schedules.
• Follow up with customers after service appointments to ensure satisfaction and address any additional concerns.
• Upsell additional services, maintenance packages, or accessories to enhance customer experience and increase revenue.
• Handle customer complaints or escalations professionally, aiming for swift resolution and customer retention.
• Collaborate with sales, service, and parts departments to optimise aftersales processes and improve customer satisfaction.

Job description

Silcom Recruitment are working with a leading motor trade dealership group based in Newbury to hire an Aftersales Advisor. You will provide excellent customer service, schedule service appointments, discuss warranty coverage, upsell maintenance packages, handle complaints, and collaborate with sales, service and parts teams to boost customer satisfaction.

The package includes a basic salary of £26,000 with OTE up to £32,000.