Aftersales Sales Specialist

The Solution Automotive Limited; Bolton; On-site; GBP 29,000 - 48,000; Full time

Job summary

A recognized motor trade employer in Bolton is seeking an Aftersales Sales Specialist to join their team. The role involves maximizing aftersales revenue through proactive customer engagement and ensuring exceptional service experiences. Candidates should have experience in automotive sales, strong communication skills, and a sales-oriented mindset. The position offers a salary range of £29k to £48k OTE, along with Monday to Friday working hours.

Qualifications

• Previous experience in sales within the automotive sector is an advantage.
• Ability to explain technical details simply.
• Skill in consulting and upselling without being pushy.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Champion the Vehicle Health Check Process.
• Work with Service Management to improve processes and customer communication.

Skills

Strong communication and interpersonal skills

Sales-oriented mindset

Organizational abilities

Basic automotive technical knowledge

Tools

CRM software

Microsoft Office

Dealer Management Systems (DMS)

Job description

Aftersales Sales Specialist

Franchised Motor Dealership - Bolton

Our client, one of the most respected and successful motor trade employers in the North West, is looking to recruit an Aftersales Sales Specialist to join their exceptional team.

Salary : £29k Basic - £48k OTE

Working Hours : Monday to Friday - 08:00 to 17:30

Role Overview : The Automotive Aftersales Sales Specialist is responsible for maximizing aftersales revenue through proactive customer engagement, and ensuring an exceptional customer experience during the service process.

Key Responsibilities

• Act as the primary liaison between customers and technicians.
• Champion the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle which is both professional and timely.
• Work closely with the Service Advisors and Workshop Controllers to ensure that customers are kept informed and work is completed within the agreed timescales.
• Work with the Service Management to improve processes and the quality of customer communication both on the day of the vehicle visit and following up on scheduled work.
• Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories, and aftermarket products.
• Promote additional services or upgrades while respecting customer preferences.
• Ensure parts availability and technician scheduling for efficient workflow.
• Provide accurate cost estimates, clearly to customers.
• Drive the sales of aftermarket products, accessories, and parts, meeting or exceeding departmental sales targets.

Desired Skills & Experience

• Previous experience in sales within the automotive sector is an advantage.
• Strong communication and interpersonal skills; ability to explain technical details simply.
• Sales-oriented mindset with skill in consulting and upselling without being pushy.
• Organizational abilities to juggle appointments, parts availability, and service schedules.
• Understanding of warranty processes, dealer management systems (DMS), and basic automotive technical knowledge.
• Proficiency with CRM, Microsoft Office, and DMS software.

If you're ready to take the next step in your career and join a dealership that rewards effort and performance, we'd love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!