Aftersales Parts Admin & CRM Coordinator

Success Human Resource Centre; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Success Resource Centre Pte Ltd is seeking a permanent, full-time Spare Parts and CRM Administrator to join our operations team. You will be the primary contact for customer inquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, and you will manage spare parts forecasting, procurement, and inventory levels.

You will liaise with factory and internal stakeholders to ensure timely replenishment, oversee stocktaking and invoicing, and maintain the CRM during new product launches

Qualifications

• Diploma in Business Administration or related discipline.
• 2–3 years of spare parts management, aftersales support, or CRM administration.
• Proficiency in Microsoft Excel and data handling.
• Strong analytical skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset and problem-solving capability.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels.
• Manage spare parts forecasting, procurement coordination, and usage tracking.
• Liaise with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
• Oversee grading operations, including parts extraction and stocktaking.
• Ensure accurate monthly invoicing for spare parts sales.
• Prepare and submit weekly operational and monthly BU reports.
• Maintain and administer the CRM system and model code configuration during launches.
• Drive CRM platform enhancements and process improvements.
• Manage spare parts packing for delivery and self-collection.
• Conduct periodic inventory audits to ensure data integrity.

Skills

Customer service

CRM administration

Inventory management

Excel

Stakeholder management

Analytical thinking

Communication skills

Education

Diploma in Business Administration

Tools

CRM software

Microsoft Excel

Job description

Success Resource Centre Pte Ltd is seeking a permanent, full-time Spare Parts and CRM Administrator to join our operations team. You will be the primary contact for customer inquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, and you will manage spare parts forecasting, procurement, and inventory levels.

You will liaise with factory and internal stakeholders to ensure timely replenishment, oversee stocktaking and invoicing, and maintain the CRM during new product launches