Admin Executive (Aftersales, Service Parts)

Success Human Resource Centre; Greater London; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

Success Resource Centre Pte Ltd is seeking a permanent, full-time Spare Parts and CRM Administrator to join our operations team. You will be the primary contact for customer inquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, and you will manage spare parts forecasting, procurement, and inventory levels.

You will liaise with factory and internal stakeholders to ensure timely replenishment, oversee stocktaking and invoicing, and maintain the CRM during new product launches

Qualifikationen

• Diploma in Business Administration or related discipline.
• 2–3 years of spare parts management, aftersales support, or CRM administration.
• Proficiency in Microsoft Excel and data handling.
• Strong analytical skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset and problem-solving capability.

Aufgaben

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels.
• Manage spare parts forecasting, procurement coordination, and usage tracking.
• Liaise with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
• Oversee grading operations, including parts extraction and stocktaking.
• Ensure accurate monthly invoicing for spare parts sales.
• Prepare and submit weekly operational and monthly BU reports.
• Maintain and administer the CRM system and model code configuration during launches.
• Drive CRM platform enhancements and process improvements.
• Manage spare parts packing for delivery and self-collection.
• Conduct periodic inventory audits to ensure data integrity.

Kenntnisse

Customer service

CRM administration

Inventory management

Excel

Stakeholder management

Analytical thinking

Communication skills

Ausbildung

Diploma in Business Administration

Tools

CRM software

Microsoft Excel

Jobbeschreibung

Employment Type: Full-Time

Monthly Salary: $2,800 – $3,500

Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
• Oversee grading operations, including parts extraction and systematic stocktaking activities.
• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
• Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
• Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.
• Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
• Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Period:

• Permanent

Location:

Working Hours:

• Mon–Fri, 8.45am – 5.30pm
• $2,800 – $3,500

Requirements:

• Diploma in Business Administration or related discipline.
• Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.
• Proficiency in Microsoft Office applications (Excel proficiency preferred).
• Strong analytical skills with attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset with strong problem-solving capability.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183| W: www.successhrc.com.sg