Aftersales Manager — Lead Multi-Brand Service Team

Desira Group Plc; Bury St Edmunds; Sur place; GBP 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Life insurance

Recommend a friend reward

Staff discounts

Résumé du poste

Desira Group in Bury St Edmunds is seeking an experienced Aftersales Manager to oversee a busy multi-brand workshop (OMODA, JAECOO & Peugeot). You will lead a team of technicians and service advisors, ensuring vehicles are repaired and serviced to manufacturer standards within agreed timeframes.

You will guide training, allocate work by skill, monitor paperwork, and maintain high levels of customer service and care, leading to smooth handover and continued workshop success.

Qualifications

• Experience leading a multi-brand workshop team.
• Knowledge of manufacturer standards and service procedures.
• Ability to train and develop technicians and service advisors.
• Strong focus on customer care and duty of care.

Responsabilités

• Lead and develop a team of technicians and service advisors.
• Ensure customer vehicles are repaired and serviced to manufacturer standards on time.
• Communicate with customers about repairs and additional work.
• Provide guidance and training to team members to improve performance.
• Monitor and ensure completion of service and repair paperwork.

Connaissances

Team leadership

Customer service

Communication

Staff development

Workshop management

Description du poste

Desira Group in Bury St Edmunds is seeking an experienced Aftersales Manager to oversee a busy multi-brand workshop (OMODA, JAECOO & Peugeot). You will lead a team of technicians and service advisors, ensuring vehicles are repaired and serviced to manufacturer standards within agreed timeframes.

You will guide training, allocate work by skill, monitor paperwork, and maintain high levels of customer service and care, leading to smooth handover and continued workshop success.