Aftersales Manager

Desira Group Plc; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Recommend a friend reward

Staff discounts

Job summary

Desira Group in Bury St Edmunds is seeking an experienced Aftersales Manager to oversee a busy multi-brand workshop (OMODA, JAECOO & Peugeot). You will lead a team of technicians and service advisors, ensuring vehicles are repaired and serviced to manufacturer standards within agreed timeframes.

You will guide training, allocate work by skill, monitor paperwork, and maintain high levels of customer service and care, leading to smooth handover and continued workshop success.

Qualifications

• Experience leading a multi-brand workshop team.
• Knowledge of manufacturer standards and service procedures.
• Ability to train and develop technicians and service advisors.
• Strong focus on customer care and duty of care.

Responsibilities

• Lead and develop a team of technicians and service advisors.
• Ensure customer vehicles are repaired and serviced to manufacturer standards on time.
• Communicate with customers about repairs and additional work.
• Provide guidance and training to team members to improve performance.
• Monitor and ensure completion of service and repair paperwork.

Skills

Team leadership

Customer service

Communication

Staff development

Workshop management

Job description

Aftersales Manager – Bury St Edmunds (OMODA, JAECOO & Peugeot)

We are looking for an experienced Aftersales Manager to join our Bury St Edmunds team team. The successful candidate will be responsible for the day to day running of a multi-franchise workshop.

• You will be responsible for leading and developing a team of highly skilled Technicians and Service Advisors.
• To ensure all customer vehicles are fully repaired and serviced according to manufacturer standards and within agreed time frames
• To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
• To have a thorough knowledge of the complete product range and have knowledge of our competitors
• To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
• To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
• To ensure the Technicians are allocated to jobs according to skillset
• To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer at agreed time frames
• Continuous training will be provided to further knowledge & skill set for career progression
• Benefits include a pension scheme, life insurance, recommend a friend reward and staff discounts

About Desira Group

With over 50 years of trading heritage, Desira Group Plc has established itself as a leading automotive retailer across East Anglia.

Employing over 200 colleagues, we represent an exciting range of automotive brands, including Nissan, Suzuki, OMODA, JAECOO, Geely and Changan, alongside our specialist aftersales services and easypeasy used car dealerships.

Our continued success is built on our dedicated people, commitment to excellent customer service and passion for the motor industry.

Join the Desira family and be part of our exciting future.