Aftersales Manager

Vibe Recruit; Boston; On-site; GBP 40,000 - 65,000; Full time

Job summary

The Aftersales Manager role at Boston Main Dealership in Lincolnshire offers the chance to take ownership of an existing aftersales department and lead a skilled team. You will drive customer satisfaction, efficiency and profitability through strong leadership and KPI-driven processes.

We are seeking an automotive professional with previous franchised main dealership experience, a solid grasp of workshop operations, and a proven ability to grow service plan sales and labour revenue.

Qualifications

• Previous management experience within a franchised main dealership.
• Experience as an Aftersales Manager or Service Manager.
• Strong understanding of workshop operation.

Responsibilities

• Oversee the day-to-day running of the aftersales department, ensuring efficient and profitable operations.
• Lead, motivate and develop the workshop and front-of-house teams.
• Drive departmental profitability, labour sales, productivity and efficiency.
• Maximise service plan sales and identify opportunities to increase revenue.
• Maintain high levels of customer satisfaction and service standards.
• Monitor departmental KPIs and implement improvements to achieve performance targets.
• Manage workshop capacity, workflow and resource allocation.
• Ensure compliance with manufacturer standards, company procedures and health and safety requirements.
• Build a positive, customer-focused working environment that encourages team performance and development.

Skills

Leadership

Aftersales management

Franchised dealer experience

Workshop operations

Customer service focus

Job description

Job Type: Permanent, Full-Time

Hours: Monday to Friday, 8:00am-5:30pm, plus 1 in 3 Saturday mornings (8:30am-12:30pm)

The Opportunity

Are you an experienced Aftersales Manager looking for a new challenge, or a successful Service Manager ready to take the next step in your career?

We are recruiting for an

Aftersales Manager to join an established main dealership in Boston, Lincolnshire.

This is an excellent opportunity to take ownership of an existing aftersales department, lead an experienced team and play a key role in driving customer satisfaction, operational efficiency and profitability.

The dealership currently operates with 8 Technicians, 2 Front of House staff and a Workshop Controller, supported by a 10-ramp workshop with scope for further growth.

Key Responsibilities

• Oversee the day-to-day running of the aftersales department, ensuring efficient and profitable operations.
• Lead, motivate and develop the workshop and front-of-house teams.
• Drive departmental profitability, labour sales, productivity and efficiency.
• Maximise service plan sales and identify opportunities to increase revenue.
• Maintain high levels of customer satisfaction and service standards.
• Monitor departmental KPIs and implement improvements to achieve performance targets.
• Manage workshop capacity, workflow and resource allocation.
• Ensure compliance with manufacturer standards, company procedures and health and safety requirements.
• Build a positive, customer-focused working environment that encourages team performance and development.

About You

We are looking for a commercially minded automotive professional with strong leadership skills and a proven track record within a main dealership environment.

• Previous management experience within a franchised main dealership.
• Experience as an Aftersales Manager or Service Manager.
• Strong understanding of workshop operation