Aftersales Manager

ACS Recruitment Consultancy; Bury St Edmunds; On-site; GBP 41,000 - 55,000; Full time

Job summary

ACS Automotive is seeking an Aftersales Manager to lead the service, parts and workshop teams across two franchised dealership sites in Bury St Edmunds. You will manage a team of 17 and drive performance to meet manufacturer standards.

With a proven track record in franchised aftersales, you will ensure high levels of customer service, efficient workshop operations, and clear communication with customers about vehicle status and repairs.

Qualifications

• Proven track record running a franchised dealership aftersales department.
• Experience managing a team and improving aftersales performance.
• Strong customer service standards and manufacturer compliance.

Responsibilities

• Lead and develop service, parts and workshop teams across both sites.
• Plan workshop capacity and monitor productivity and job turnaround.
• Review service and parts performance against targets and drive improvements.
• Provide customers with clear updates and handle escalated concerns.
• Oversee warranty processes and ensure manufacturer standards are met.

Skills

Team leadership

Aftersales management

Customer service

Job description

Aftersales Manager | Bury St Edmunds

Circa £41,000 basic salary | £55,000 OTE
45 hours per week | 8am–6pm

ACS Automotive is recruiting an Aftersales Manager to lead the service, parts and workshop teams across two franchised dealership sites in Bury St Edmunds. You’ll be responsible for a team of 17, including four Service Advisors, two Parts Advisors and 11 Vehicle Technicians.

You’ll oversee the day-to-day running of both sites, from keeping the workshops productive and the service desks informed to making sure customers know what’s happening with their vehicles. You’ll also take responsibility for aftersales performance and manufacturer standards across both locations.

What you’ll be doing

• Lead and develop the service, parts and workshop teams across both sites.

• Plan workshop capacity with the team and monitor productivity, efficiency and job turnaround.

• Review service and parts performance against targets and act on areas for improvement.

• Make sure customers receive clear updates and take ownership of escalated concerns.

• Oversee warranty processes and ensure both sites meet manufacturer standards.

What you’ll need

A proven track record of running a franchised dealership aftersales department is essential. You’ll need experience managing a team, improving aftersales performance and delivering a high standard of customer service.