Aftersales Manager - Franchise Auto Service Leader

Perfect Placement; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus up to £10k

Car scheme

33 days leave

Pension scheme

Life assurance

Cycle to work

Training & development

Full-time contract

Service discounts

Job summary

Perfect Placement is seeking an experienced Aftersales Manager for a PLC volume franchise dealer in Aberdeen. The role oversees daily aftersales operations, supporting front-of-house activities and management of the team to ensure exceptional service.

Key duties include leading the aftersales team, resolving issues, managing scheduling via DMS, and maintaining strong customer relationships while driving standards and safety compliance.

Qualifications

• Proven track record of effective team management.
• Excellent organisational and communication skills.
• Strong knowledge of DMS systems and dealership processes.

Responsibilities

• Lead and support the aftersales team to deliver high-quality customer service.
• Resolve customer issues efficiently and professionally.
• Oversee daily department operations to maintain productivity and service standards.
• Ensure compliance with manufacturer and company policies.
• Maintain and develop relationships with customers and colleagues.
• Utilise the DMS to manage workshop and service scheduling.

Skills

Team management

Organisational skills

Communication skills

Tools

DMS systems

Job description

Perfect Placement is seeking an experienced Aftersales Manager for a PLC volume franchise dealer in Aberdeen. The role oversees daily aftersales operations, supporting front-of-house activities and management of the team to ensure exceptional service.

Key duties include leading the aftersales team, resolving issues, managing scheduling via DMS, and maintaining strong customer relationships while driving standards and safety compliance.