Aftersales Leader: Service Excellence & Growth

The Solution Automotive Limited; Glasgow; On-site; GBP 44,000 - 60,000; Full time

Benefits offered by this job

Training & development

Job summary

The Solution Automotive Limited in Glasgow is seeking an experienced Aftersales Manager to lead and develop the aftersales team, ensuring profitable service operations and a high standard of customer satisfaction.

You will report to the Centre Principal and drive customer engagement, coaching your team to deliver outstanding service in a fast-paced environment, while maintaining brand standards across the centre and dealership network.

Qualifications

• Proven management experience in aftersales leadership
• Excellent communication, negotiation and presentation skills
• Ability to multi-task in a fast-paced environment while delivering outstanding customer service and sales results

Responsibilities

• Lead, motivate and develop the aftersales team in a franchised motor dealership
• Maintain high customer satisfaction through outstanding service
• Collaborate with wider dealership teams to deliver a seamless customer experience
• Oversee all aftersales and service operations ensuring profitability and customer satisfaction

Skills

Management experience

Coaching & development

Customer engagement

Job description

The Solution Automotive Limited in Glasgow is seeking an experienced Aftersales Manager to lead and develop the aftersales team, ensuring profitable service operations and a high standard of customer satisfaction.

You will report to the Centre Principal and drive customer engagement, coaching your team to deliver outstanding service in a fast-paced environment, while maintaining brand standards across the centre and dealership network.