Vehicle Service Manager: Lead Aftersales & Workshop

Perfect Placement

Trowbridge

On-site

GBP 42,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Company car

30 days' annual leave including bank-h

Workplace pension scheme

On-site parking

Health and wellbeing programme

Staff purchase discounts

In-house training and development

Job summary

Perfect Placement is seeking a Vehicle Service Manager for a franchise-approved dealership near Trowbridge, England. Lead the aftersales team, oversee workshop operations and ensure top-tier customer service within a well-established dealer group.

Key focus on driving workshop profitability, staff development, and adherence to health and safety standards, with ample progression opportunities in a reputable local network.

Qualifications

Proven experience as a Service or Aftersales Manager in a franchise dealership.
Strong leadership and people management capabilities.
Excellent communication and customer service skills.

Responsibilities

Manage daily operations of the service department to maintain high customer satisfaction.
Lead and support technicians, service advisors, workshop controller and parts staff.
Maximise workshop utilisation and profitability through efficient labour sales.
Maintain customer relations and promptly resolve service issues.
Implement dealership policies to improve service quality and experience.
Support training and development of team members.
Ensure health and safety compliance and report performance to senior management.

Skills

Leadership

Customer service

Communication

IT literacy

UK driving license

Job description

Key focus on driving workshop profitability, staff development, and adherence to health and safety standards, with ample progression opportunities in a reputable local network.

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