Aftersales Manager - Lead Auto Service Team & Growth

Career Choices Dewis Gyrfa Ltd; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Ongoing training

Generous holiday entitlement

Career progression opportunities

Job summary

Career Choices Dewis Gyrfa Ltd on behalf of a reputable automotive dealership in Liverpool is seeking an experienced Aftersales Manager to lead a busy aftersales operation in a multi-franchise environment.

The role requires strong leadership, a solid background in automotive aftersales management, and a track record of delivering excellent customer satisfaction. You will manage a team of service advisors and technicians, drive profitability, and ensure high standards across the department.

Qualifications

• Proven experience as an Aftersales Manager within the automotive sector
• Ability to oversee and manage a large team across Workshop, Service and Parts
• Strong leadership and communication skills

Responsibilities

• Manage and oversee the entire aftersales department, ensuring exceptional customer satisfaction
• Lead a team of service advisors and technicians, fostering a motivated and professional workplace
• Develop and implement effective aftersales processes to optimise profitability
• Build and maintain strong relationships with customers to promote repeat business
• Monitor department performance through metrics and customer feedback
• Ensure compliance with industry standards and company policies
• Work closely with other departments to meet overall business objectives

Skills

Leadership

Aftersales management

Team management

Customer service

Strategic planning

Communication

Job description

Career Choices Dewis Gyrfa Ltd on behalf of a reputable automotive dealership in Liverpool is seeking an experienced Aftersales Manager to lead a busy aftersales operation in a multi-franchise environment.

The role requires strong leadership, a solid background in automotive aftersales management, and a track record of delivering excellent customer satisfaction. You will manage a team of service advisors and technicians, drive profitability, and ensure high standards across the department.