Aftersales Manager

ACS Automotive Recruitment; Peterborough; On-site; GBP 45,000 - 88,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an experienced Aftersales Manager for a main dealership in Peterborough. This role offers a competitive base salary of £45,000, with an OTE of up to £87,600 and includes a company car. Candidates should have strong leadership skills and a proven record in Aftersales management in a high-pressure environment. The position also provides a chance for future progression into head roles and is set in a supportive, high-performing team environment.

Benefits

High earning potential

Training and development opportunities

Company car

Qualifications

• Experience as an Aftersales Manager in a main dealership is essential.
• VAG brand experience preferred, with training available for exceptional candidates.
• Proven track record in Aftersales performance and CSI results.

Responsibilities

• Manage the full Aftersales operation across service and parts.
• Drive workshop efficiency and productivity.
• Ensure compliance standards are met and maintained.

Skills

Leadership skills

Customer satisfaction focus

Process adherence

High-pressure management

Job description

Aftersales Manager – Main Car & Commercial Dealership

Peterborough

Basic Salary: £45,000 (negotiable)
OTE: Up to £87,600
Company Car

Full-Time | Permanent, Monday‑Friday, 8:00am‑6:00pm
(Occasional Saturday only for sickness/holiday cover – rare)

An exciting and highly rewarding opportunity has become available for an experienced Aftersales Manager to join a large, main dealership site in Peterborough. This is a high‑volume environment covering both cars and commercials, with a strong and committed team already in place. The site has undergone significant positive changes in the past 12 months, with a motivated, high‑performing team now established. They are now looking for a strong, process‑driven leader to continue driving standards, performance, and profitability. This role is challenging but incredibly rewarding and offers genuine long‑term progression potential — including future Head of Business aspirations for the right person.

Key Responsibilities

• Lead and manage the full Aftersales operation across service and parts.
• Drive workshop efficiency, productivity, profit, and customer satisfaction.
• Implement and maintain strong processes to ensure CSI, warranty, and compliance standards are met.
• Support, coach, and develop a large team to maintain high morale and performance.
• Oversee daily operations, workflow, and customer experience across a busy prestige site.
• Maximise Aftersales revenue, labour sales, parts sales, and upsell opportunities.
• Work closely with the Head of Business on strategy, performance targets, and site improvement plans.

Your Background & Skillset

• Experienced Aftersales Manager within a main dealership is essential.
• VAG brand experience is strongly preferred due to system complexity and warranty processes. Training can be provided for exceptional candidates without VAG experience.
• Strong leadership skills with the ability to motivate and align a large team.
• Proven track record of delivering strong Aftersales performance, process adherence, and CSI results.
• Resilient, proactive, and able to manage a high‑pressure, high‑volume prestige environment.
• Ambitious and career‑driven, with the desire to progress in the future.

Why This Role?

• High‑earning potential with OTE up to £87.6k.
• Opportunity to lead a large, improving site with a committed team.
• Prestige environment with strong brand recognition.
• Future progression opportunities, including potential Head of Business development.
• Supportive management and investment in training where needed.

For further details on this Aftersales Manager role in Peterborough and other positions across the automotive sector, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.