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Octane Recruitment Ltd; Stoford; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company car

30 days holiday including bank holiday

Birthday day off

Life Assurance – 3x annual salary

Pension with employer contributions

Job summary

Not disclosed, a leading automotive aftersales department is seeking an experienced Aftersales Manager to oversee the Service and Workshop teams in a busy dealership setting. The role focuses on delivering excellent customer service, improving efficiency and driving profitability.

The ideal candidate will have motor trade management experience, a full UK driving licence and the right to work in the UK. Salary includes £40,000 base plus £55,000 OTE and a company car, with hours from 8:00am to

Qualifications

• Management experience within the Motor Trade.
• Full UK Driving Licence.
• Right to work in the UK.

Responsibilities

• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency.
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets.
• Maximise workshop productivity, profitability and overall Aftersales performance.
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time.
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs.
• Identify opportunities to improve processes, customer retention and departmental profitability.
• Provide hands‑on operational support when required.

Skills

Leadership

People management

Customer service

Communication

Workshop management

Job description

We are recruiting for an experienced Aftersales Manager, Service Manager or Automotive Aftersales Manager to join an established main dealership in Gloucester. Applicants must have previous management experience within the Motor Trade, hold a Full UK Driving Licence and have the right to work in the UK.

Salary: £40,000 basic with a £55,000 OTE - plus company car

Hours: 8:00am to 6:00pm with occasional Saturdays

Ref: 31717

Why Apply?

• Basic salary of £40,000
• Company vehicle
• 30 days holiday including bank holidays
• Additional day off for your birthday
• Life Assurance – 3x annual basic salary
• 24/7 Employee Assistance Programme
• Company pension with employer contributions
• Long service and loyalty awards
• Cycle to Work and eyecare voucher schemes
• Genuine career progression opportunities
• Manage the daily operation of the Aftersales Department, ensuring excellent customer service and operational efficiency
• Lead, motivate and develop the Service and Workshop teams to achieve departmental targets
• Maximise workshop productivity, profitability and overall Aftersales performance
• Monitor workflow, job allocation and workshop efficiency to ensure work is completed on time
• Resolve customer enquiries and issues relating to servicing, repairs, warranties and MOTs
• Identify opportunities to improve processes, customer retention and departmental profitability
• Provide hands‑on operational support when required
• Previous management experience within the Motor Trade
• Strong understanding of automotive Aftersales, Service and Workshop operations
• Proven ability to lead teams and improve departmental performance
• Excellent communication, organisational and customer service skills
• Commercial awareness with the ability to maximise productivity and profitability
• Strong problem-solving and decision‑making skills
• Full UK Driving Licence
• Right to work in the UK