Aftersales Manager

Perfect Placement UK Ltd; Longford; In loco; GBP 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company car provided

Training and development programmes

22 days' annual leave + bank holidays

Birthday day off

Workplace pension scheme

Staff discounts

Life assurance

Long service awards

Inter-company competitions

Career progression with dealer group

Descrizione del lavoro

Aftersales Manager role at Gloucester-based franchise-approved car dealership. You will lead the aftersales team, drive customer satisfaction, and ensure efficient operation of workshops and parts sales. Working hours are 8:30am-6:00pm, Monday to Friday, with occasional Saturday shifts.

Salary includes a starting basic up to £40,000 per annum plus uncapped on-target earnings of £55,000. A company car is provided, along with training and development programmes and a pension scheme.

Competenze

• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• IT literate with proficiency in relevant dealership management software
• Valid UK driving licence with minimal points
• Ability to work proactively and support colleagues to achieve departmental objectives
• Live within a reasonable commuting distance to Gloucester

Mansioni

• Drive and manage the aftersales department to deliver outstanding customer service and satisfaction
• Supervise and support a team including vehicle technicians, service advisors, parts advisors, and drivers
• Ensure maximum utilisation of workshop facilities and the efficient sale of labour and parts/accessories
• Maintain high standards of operational efficiency and compliance with company policies
• Develop and implement strategies to enhance customer retention and departmental profitability
• Monitor and report departmental performance, ensuring targets are met or exceeded
• Promote teamwork, staff training, and continuous improvement within the department

Descrizione del lavoro

We are currently seeking an experienced Aftersales Manager to join our client's franchise-approved car dealership in Gloucester.

The Aftersales Manager will play a key role in overseeing the aftersales department, ensuring exceptional customer satisfaction and operational efficiency. This is a fantastic opportunity for a driven professional looking to advance their career within a reputable dealer group offering excellent career progression.

What's in it for you?

• Starting basic salary up to £40,000 per annum, dependent on experience
• Uncapped annual on-target earnings of £55,000, based on departmental performance
• Company car provided
• Access to accredited training and development programmes with a well-known car brand
• 22 days' annual leave plus bank holidays and your birthday off
• Workplace pension scheme
• Staff discounts, life assurance, long service and loyalty awards, and participation in inter-company competitions
• Career progression within a dealer group operating for over 25 years across the South and South West regions

Working hours from 8:30am-6:00pm, Monday to Friday with occasional Saturday shifts as requiredDuties:

Duties:

• Drive and manage the aftersales department to deliver outstanding customer service and satisfaction
• Supervise and support a team including vehicle technicians, service advisors, parts advisors, and drivers
• Ensure maximum utilisation of workshop facilities and the efficient sale of labour and parts/accessories
• Maintain high standards of operational efficiency and compliance with company policies
• Develop and implement strategies to enhance customer retention and departmental profitability
• Monitor and report departmental performance, ensuring targets are met or exceeded
• Promote teamwork, staff training, and continuous improvement within the department

Requirements:

• Proven experience as a Service or Aftersales Manager within a franchise-approved car dealership, ideally in a small to medium-sized operation
• Strong leadership and team management skills
• Excellent organisational and communication abilities
• IT literate with proficiency in relevant dealership management software
• Valid UK driving licence with minimal points
• Ability to work proactively and support colleagues to achieve departmental objectives
• Live within a reasonable commuting distance to Gloucester