Aftersales Manager(HGV Sector)

Estella Group Limited; Milton Keynes; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

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Job summary

Estella Group Limited in Milton Keynes is seeking an experienced Aftersales Manager to take ownership of the aftersales operation and drive performance.

You will lead the aftersales team, monitor KPIs, optimise workshop and service operations, and maintain high customer satisfaction while managing commercial and financial performance.

The role requires proven leadership, strong automotive aftersales experience, and a target-driven mindset.

Qualifications

• Experience as Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• Understanding of workshop and service operations
• Commercial awareness with a target-driven approach
• Excellent customer service
• Ability to manage performance and drive results
• Strong communication and organisational skills

Responsibilities

• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues

Skills

Aftersales management

Leadership

Customer service

Communication

Organisational skills

Performance management

Commercial awareness

Job description

This is a fantastic opportunity for an established Aftersales Manager looking for their next career move, with a strong overall package and the opportunity to take ownership of an aftersales operation.

The Role

As Aftersales Manager, you will be responsible for the day-to-day management and performance of the aftersales department.

Key responsibilities will include:

• Leading and managing the aftersales team
• Driving workshop and service performance
• Monitoring KPIs and departmental performance
• Maintaining high levels of customer satisfaction
• Managing commercial and financial performance
• Developing and motivating team members
• Ensuring processes and standards are consistently followed
• Identifying opportunities to improve performance and profitability
• Building strong relationships with customers and colleagues

About You

We're looking for someone with:

• Proven experience as an Aftersales Manager
• Strong automotive aftersales experience
• Excellent leadership and people-management skills
• A strong understanding of workshop and service operations
• Commercial awareness and a target-driven approach
• Excellent customer service skills
• The ability to manage performance and drive results
• Strong communication and organisational skills

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