Aftersales Manager

Busseys; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading automotive dealership in the United Kingdom is looking for an Aftersales Manager to oversee operations in their Attleborough and Fakenham branches. The role involves leading the Service & Parts Departments, driving customer satisfaction, and managing team development. Ideal candidates should have proven leadership in an aftersales environment and a track record in achieving targets. Attractive benefits include a company car, bonus scheme, and a supportive company culture.

Benefits

Company car

Fuel card

Bonus scheme

Flexible working patterns

Inclusive company culture

Training and development programs

Qualifications

• Proven leadership in aftersales management (Automotive / Ford experience a plus).
• Track record of delivering volume, profit and customer satisfaction targets.
• Strong ability to coach, mentor and develop a team.

Responsibilities

• Lead the Service & Parts Departments ensuring targets are met.
• Maintain exceptional customer relationships and retention.
• Manage budgets and workshop efficiencies to hit targets.

Skills

Leadership in aftersales management

Delivering profit and customer satisfaction

Coaching and mentoring a team

Communication skills

Budget management

Flexible and driven

Job description

Busseys Attleborough & Fakenham

OTE up to 40000 - 45000 (including Bonus) Company Car & Fuel Card

Are you passionate about delivering outstanding customer experiences and driving operational excellence? Do you have the leadership qualities to inspire a dynamic team and take one of Norfolk's most respected Ford dealerships to new heights?

Busseys are searching for a talented Aftersales Manager to join our Attleborough and Fakenham branches covering both Ford and INEOS brands. If you excel at motivating teams, achieving targets, and building a first-class aftersales reputation, this is your moment.

What You’ll Be Doing

• Lead the Service & Parts Departments: Oversee Aftersales operations ensuring volume and profit targets are smashed and standards remain sky-high.
• Elevate Customer Satisfaction: Maintain exceptional customer relationships and retention through expert advice, seamless workflow and proactive problem-solving.
• Grow and Empower Our Team: Inspire, motivate and develop your team – delivering appraisals, support and regular communication.
• Drive Efficiency and Profitability: Manage budgets, workshop efficiencies, pricing strategies and cost control to hit all targets.
• Uphold Standards & Processes: Guarantee adherence to Ford and Busseys procedures, championing everything from complaint resolution to health & safety.
• Support Across Departments: Work closely with all other managers and departments for smooth dealership operations.

Key Skills & Experience

• Proven leadership in aftersales management (Automotive / Ford experience a plus)
• Track record of delivering volume, profit and customer satisfaction targets
• Strong ability to coach, mentor and develop a team
• Excellent communication and organisational skills
• Commercial awareness and budget management experience
• Flexible, driven and able to work in a fast‑paced, customer‑centred environment

Whats In It For You

• OTE up to 40000 - 45000
• Company car & fuel card
• Bonus scheme – be rewarded for your results
• Flexible working patterns tailored to your needs
• Inclusive modern company culture that promotes diversity and development
• Company-wide support training and development programmes

At Busseys diversity and inclusion are at our core. We welcome applications from all backgrounds and will tailor the position for flexible working to suit the right candidate – tell us what you need and let’s talk.

Ready to Join a Winning Team

Apply online by completing our application form or for more details reach out to our HR department on .

Make your next move with Busseys – where your leadership transforms customer service and team success!

The Company

At Busseys we celebrated our 100 years back in 2023 but this business is all about looking forward even since that milestone we have seen so many changes in an ever‑evolving market which we always adapt to. Of course we remain the Premier Ford outlet in East Anglia and our Ford Dealership in Norwich typifies the Adventurous Spirit of this exciting franchise. But we never stand still so we opened our first BYD dealership in 2024 which is going from strength to strength plus our INEOS centre based in Attleborough only goes to show the diverse nature of our business as we always strive to serve the communities in which we operate.

One thing however never changes looking back 100 years or forwards 100 years our customers are the most integral part of our business – markets technology services change and critically so do our customers requirements and needs so at Busseys we pride ourselves on continually exceeding expectations by always putting our customers first.

Disability Confident

• Ensuring our recruitment process is inclusive and accessible
• Communicating and promoting vacancies
• Offering an interview to disabled people
• Anticipating & providing reasonable adjustments as required
• Supporting any existing employee who acquires a disability or long‑term health condition enabling them to stay in work

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: 40000 - 45000