Aftersales Manager

Jago Consultants; Canterbury; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jago Consultants is seeking an Aftersales Manager for the Canterbury area in Kent to lead the service department at a busy main dealership. You will oversee all operations, drive staff performance and coach the team for long-term progression while ensuring customer satisfaction and cost control.

You will monitor KPIs, review CSI results and recruitment as needed, aiming to boost service quality and brand ambassador excellence across the dealership network.

Qualifications

• Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
• Able to act as a leader and ambassador for the Brand and Dealer group
• Demonstrates a stable career path

Responsibilities

• Oversee all aspects of the Service Department operations
• Review CSI surveys and other measures for monitoring customer satisfaction
• Challenge and drive the performance of the Service department staff
• Manage, coach and motivate the team for long-term staff development
• Control costs for the department and monitor budgets
• Review Service KPIs to track performance and identify trends
• Oversee recruitment as required
• Analyze performance to identify weaknesses and targeted marketing activity

Skills

Leadership

People management

Staff coaching

Job description

Aftersales Manager – Canterbury area in Kent

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.

To oversee all aspects of the Service Department operations

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package