Aftersales Manager - Croydon

Lakaz Maurice; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Car scheme

Bupa healthcare

Other company benefits

Job summary

Lakaz Maurice is seeking an experienced Aftersales Manager for a client in Croydon. You will lead the Service & Parts Department, drive KPI targets, and deliver outstanding customer satisfaction while increasing turnover and profit.

A hands-on manager will train and motivate a team of around 15 staff. The role requires current automotive Aftersales management experience, preferably with a main dealer, and a proven track record of delivering above-budget financial performance.

Qualifications

• Current/recent automotive Aftersales management experience is essential.
• Experience with a main dealer is highly advantageous.
• Proven ability to deliver above-budget financial performance.

Responsibilities

• Understand Aftersales processes in a modern dealership.
• Liaise with manufacturer representatives to meet standard requirements & KPI targets.
• Manage day-to-day Service & Parts Department operations to hit franchise targets.
• Drive customer satisfaction to boost turnover and profit against budgets.
• Take a hands-on approach to lead, motivate and train a 15+ staff team.
• Create, agree and control sales, merchandising, recruitment & advertising plans.

Skills

Aftersales management

Team leadership

Automotive main dealer experience

Budget/financial performance

Staff training

Customer satisfaction

KPI targets

Job description

The Role:

Silcom Recruitment is recruiting on behalf of one of our clients, who seek an experienced Aftersales Manager in Croydon. Reporting to the Head of Business, you will be responsible for the following tasks & duties:

Duties will include:

A complete understanding of Aftersales process’ in a modern dealership.

To liaise with company representatives to maintain manufacturer standard requirements & KPI targets.

Manage the day to day operations of the Service & Parts Department to ensure the key targets of the franchise are achieved.

Must have the drive and determination to deliver outstanding customer satisfaction with the overall objective of increasing turnover and profit to exceed set budgets.

To have a hands‑on approach to manage, motivate and train staff to ensure the growth and development of the departments. This is KEY.

Create, agree and control sales, merchandising, recruitment & advertising and aftersales promotion plans to support the achievement of Service & Parts department plans and budgets.

Relevant Experience & Qualifications Required:

Current/ recent automotive Aftersales Management experience is essential.

Experience of working with a main dealer would be highly advantageous

The successful candidate will be able to demonstrate how they have consistently delivered an above budget financial performance.

Experience of managing a team of around 15 + people would be essential to succeed in this role.

The Package:

£50,000 - £60,000 basic with an OTE of £70,000 - £80,000 + car scheme, bupa healthcare and other company benefits.